With over 15 years’ experience in complex IT environments, I am a disciplined, dynamic, skilled, IT Project Manager.
Specializing in Voice Communications, I have expertise in TDM and VoIP Infrastructures. In addition, I have strong experience in Contact Center and Customer Care environments, including Routing Optimization, Workforce Management, Self Service Applications, Reporting, Computer Telephony Integration, and Unified Communications.
With broad experience gained working in several countries, I am well versed in Services Delivery, Outsourcing, Vendor Management, and IT and Process Transformations and re-engineering.
Self motivated, gregarious, focused, I have strong communications and inter-personal skills. For me, working in international, multi-cultural environments is second nature. I am comfortable working across borders, time zones, languages and cultures.
Please contact me to discuss your requirements for projects, both large and small.